Shipping policy

Everything here is what actually happens, not a best case. If anything is unclear, please ask us before you order.

Where we ship

We currently ship to mainland United Kingdom only, including Scotland, Wales and Northern Ireland. We do not yet ship outside the UK. If you are abroad and want something, message us and we will tell you honestly whether we can help.

What it costs

Delivery is free on every order. There is no minimum spend and no surcharge at checkout. The price you see on the product page is the price you pay.

How long it takes

Orders are dispatched within 2 working days. How long delivery then takes depends on where that particular item is stocked, so every product page carries its own estimated date range rather than one promise for the whole shop.

Most of our range is sent directly from the workshops and suppliers who make it and takes 15 to 30 days. A small number of items are held in a UK warehouse and arrive inside a week — the CO₂ coffee canister is one of those.

That is longer than a large retailer and we would rather say so plainly. Our range is sent directly from the workshops and suppliers who make it, which is how we keep prices sensible without holding a warehouse. If you need something for a specific date, please check with us first.

Orders with more than one item

Items may come from different suppliers, so an order with several things in it can arrive in separate parcels on different days. You are never charged more than once for delivery.

Tracking

You will get an email as soon as your order is dispatched. Where the carrier provides a tracking number, it will be in that email. Some economy services do not offer tracking; if yours does not, message us any time and we will chase the supplier for an update.

Customs and import charges

Because we only ship within the UK, there are no import duties or customs charges for you to pay. Nothing extra is ever collected on delivery.

If it does not arrive

If 30 days have passed and your order has not turned up, email us and we will either send a replacement or refund you in full. You do not need to chase the carrier yourself.

Damaged in transit

Glass occasionally breaks on the way. Send us a photo and we will replace or refund it. You will not be asked to post a broken item back.